Please take note of their 1 star reviews and read through before deciding if your heart can accept the stress on your moving day. Honestly the movers were decent. But the communication is terrible n not effective. If everyone can speak upfront n upright, things will be seamless n smoother. Not the first time with 12move. First experience was okay with slight hiccups with the salesperson. Who become unresponsive after deposit. But the movers did great on actual day. 2nd time move, my husband say go back to them since its only the salesperson. Moving day. The movers move halfway say cannot fit 1 load. Need 2load, double the price. All my bulk items were already taken photo n sent to the salesperson, as an experienced man he should be able to calculate and factor in that 1 load not able to fit in one lorry. Guess he really isn’t experienced afterall. He did not pick up any of our calls until his own man call him. Also, one of our item was damaged upon delivery. No apology was given, yes there is sone minimal cost reduction. But seriously, a personal item holds sentimental value regardless of how expensive it is. An apology accepting mistake goes a long way, but none was given. Sigh. I do not like to call shade as i know this is hard labour esp to the movers. But come on, have integrity be upfront, no one need stress or sudden unexpected changes on moving day. You will not like if it happens to you too.
— wen chieh