Movers were fast and professional
— Yifei Xiao
Find & review home movers
Movers were fast and professional
— Yifei Xiao
Movers showed up 4.5 hours late and were unresponsive to texts and not professional at all. This made the moving process stressful will not recommend
— Sanah Arora
Initial plan is to arrive at 8+ am, end up they only arrive at 2+ to start packing and trucks only arrive at 4+ claiming vehicle broke down. No pictures and no evidence was shown as proof. Their trucks are not completely stacked as spaces at the back already have their own empty boxes behind. We are exhausted after reaching the destination around 8+ pm, and the movers just put the things in and when we told whether can move the items a little as it caused some obstructions, they say they are paid to only put down the things once. As if they place it again there will be additional charge. Will never engage this company and when my friends who is moving house ask me for recommendations, I tell them get anyone accept 12move
— Jeslyn Chew
- Poor service attitude: the movers are very impatient, and showed bad attitude when the truck was only 3/4 loaded (I paid for full load). I ended up have a few items left unmoved. - Arbitrary pricing: I was charged an additional $80 fee for “not having direct access to the elevator” when the elevator is 20 meters away from the parking site. I guess they need a dedicated elevator for them right above the loading bay for it to be “direct access” Edit - adding response to the merchant's "professional" response: To 12MOVE, in case you can't read please note my question is not on the fact that I was charged, but that the pricing was ARBITRARY.
— Tianchen Qian
Ensure you review the terms and conditions associated with this moving company. While the company was responsive when initially booking the move, items got lost & damaged and they took no liability (after repeatedly assuring me during the moving process that they have the requisite experience to pack and move fragile items). The company has not been responsive (Thomas the manager) after I have flagged the damaged/missing items resulting in a very poor customer experience.
— Priyanka Bolleni