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Super efficient experience with 12Move, Guang Hao was very friendly and quick to respond when I was requesting for a quotation. Jordan and his colleague was very quick on the day of the move, despite the multiple flights of stairs to my place. Really appreciate the hard work. Price is also extremely reasonable. Will book with these guys again 👍
— Ruby
I had a good experience with 12Moves previously, which is why I engaged them again. Unfortunately, this second experience was significantly below expectations. They were hired to move a mattress and several boxes from two locations. During transport, the mattress was not secured at all in the lorry. As a result, it shifted during the journey and remained in a bent position for an extended period. Upon arrival, it was visibly deformed and could not be laid flat. Since then, the mattress has slowly been returning to shape, and it remains to be seen whether there is any lasting damage. We will continue to monitor this. When the issue with the mattress was raised, the response from the operations manager (Jay) and another staff member (Jason) was confrontational. Voices were raised during the discussion, and I was told that mattresses can be bent up to 90 degrees without damage. I was also told that I could not prove that any damage had occurred, while they maintained their movers had already checked and found no issue. During this discussion, I was also informed that securing items during transportation is not a given, and that whether the mattress was secured or not would not have made a difference. Based on this, customers should be aware that items may not necessarily be secured during transit. I requested written assurance that if the mattress was subsequently found to be damaged, there would be a channel for follow-up. This was not provided. Instead, I was asked to proceed with payment on the spot, with the indication that the movers would not leave otherwise. Following this, I received photos from the company with a message stating that the mattress had been inspected based on the movers’ assessment and was found to be in good condition. This “inspection” was conducted by their own movers, with no independent assessment. While this reflects their position at that point in time, it does not address the original request for a clear and documented channel for follow-up if issues arise after the move. This was still not provided. Despite their website stating that there is public liability or insurance coverage, I was informed during the discussion that there was no such coverage applicable. Overall, this experience reflected a lack of proper handling, inconsistent execution of basic services, and an unwillingness to address concerns in a constructive and professional manner. Time was instead spent insisting that I was wrong, rather than resolving the situation. No accountability, and no clear recourse if things go wrong. I would advise others to exercise caution when engaging them.
— Cheryl
Feel cheated and disappointed with the service. Late for appointment for 1hr but it's ok as I understand they are stuck at previous unit. They moved 40 boxes with some extra boxes and a SS mattress and divan and they said their 15ft lorry is full, my fridge and washing machine are not in yet. They told me they will come for 2nd trip but half load and as I have no choice, I agreed. After that they come back say office say they cannot come back for 2nd trip, I was so angry and I told them I need to move the next day and no one can move for us, after that they say ok they come back for 2nd trip. And they only can take washing machine and fridge and they charged me half load price! I also have 3 big items for dismantling and disposal, they say these 3 items are inclusive of the half load but when billing, they charged me a full load, a half load and disposal! I called the next day but no one answered, I called again the following day but still answer and no one bother to return my call. Horrible and not honest team! My husband overheard they say they cannot go home early. So I guess that's why they told me they cannot come back back for 2nd trip and not office told them not to. I wanted to speak to their boss but sadly no one answered or return my call. Super disappointed and felt very CHEATED!
— Kelly Ng
Gary n team very helpful and efficient in their service, excellent work and like their team spirit
— Rueben Teoh
Simbu and team was very swift with moving our stuff! Will recommend and use them again!
— Dhivya Latha