A big thank you to Keith, Jian Nan, Irfyan and Ah Wee for helping us to dispose and clear out all remaining unwanted office furniture and office equipment. Many of the office furniture and office equipment were large and bulky. The absence of a lift and wet weather in an open carpark added to the challenges of the job. The camaraderie in the team made working with you enjoyable.
Thank you to Darren too for your professionalism. We appreciate your easy going nature and flexibility to our requests.
We recommend for your moving and relocation needs.
β Dawn Koh
Contact person was very friendly and proactive initially, that's why I chose this company among the rest I've contacted. However the attitude changed immediately after deposit was paid... very lazy to reply, with 1 or 2 words only and reply like half day to 1 day later.
Hidden costs here and there, it's no longer any decision or argument we can have after the moving is started. Everything is the Movers decide.
Planned for a half load only trip. Listed all items and was told 1/2 load was fine, end up on the day been told must do 1 load. Mover came 2hrs later than agreed time, delayed my plans after that and I have to pay extra for my furniture shop due to this delay.
Paid for additional 140 because of no direct loading and push. Before we started moving he told me you can contact the office for discounts since we are late. After moved I asked for it then the information changed to office is not contactable, already off work. You just need to pay whatever I said.
The boxes they provided are 2nd hand ones, not sure how many rounds they've used before.
To be fair, they moved quite fast since they are already late. But won't recommend this comp to others because of the negative experience
β ajkikyo
Came 2min before stated time slot end with only 2 guys with rude attitudd that took own sweet time. They disappeared for a while waiting for more guys and another tuuck to come.
Both trucks came with too much protective stuffing (i get one truck but why 2 trucks). Agreed to measure by trays but just moved 3 months ago with another mover and they could do it with less trays/truck load. Similar to earlier post i peaked inside and not full at all just lazy packing and argued its like this so i have to pay 2 truckloads??!!
Movers full of vulgarities and glad no female family member in the house when moving. Dropped items twice no apology. Movers would read off descriptions on boxes and joke about it. Floor scratched in new house. Much slower than previous mover and took 2.5 hours to move 1km distance from old to new house... maybe talk or curse/swear too much instead of working fast. I should not have changed mover as i thought i would save abit but ended up paying more. Movers just not service minded. Avoid if you want a smooth auspicous move free of vulgarities.
This point about vulgar n rude is common from other reviews. So much for moving on auspicious dates if you have this kind of movers.
β Fook Jong Tan
Wonderful experience. Professionally handled with seamless moving. Thanks to
Matthew, Keith, and Alfred for your kind patience and hard works π β¦
β neo sc
We contracted 12Move for a house move project with 60 boxes with 2 loads and a disposal with 1 load, both operations were planned to occur on the same day.
Initially, the company passed us 60 boxes and 1 roll of packing tape. When we were packing we needed bubble wrap and more tape, the company wanted us to pay on top of the agreed amount. The tape and wrap would be extremely crucial.
During the move, the movers did not fully utilised the 2 loads. They double booked themselves and we were only allowed to use about 60% of the 2 lorries we paid for. The movers were not willing to bring all my items and insisted that their lorry was full. The attitude was also a problem, when we asked the movers to help position the boxes, they impatiently brushed us off and slammed my boxes on the floor. The head mover even shouted at my mother who tried to remind him to clear a path for my corridor. The movers all looked hangover when they conducted the move.
The way they treated my items and the extra cost for packing material was a problem, a picture is attached to show the lack of respect for their client's items. My fridge and mattress had scratches and wood chips lodged inside them.
Disposal was a different team who was more senior and trained, but the lack communication and double booking changed the initial plan of both operation that one morning to having to rebook another session for the disposal service.
The only plus sides was the cheaper than market rate price, as the saying in Chinese: δΈει±δΈε货.
β Bevan Oh