Engage 12move to help with our moving.
Received a call to confirm moving date and time which was 12-1pm. On the actual day of move movers were late for more than an hr only manage to reach my place at 3pm. One of the movers called to inform the lateness but did expect it to be so delayed.
After communicating with Darren who was not professional in terms of his tone, no compensation was made on their customer service end.
Service by Darren was unprofessional and disrespectful tone was not appreciated.
However the movers did a great job and manage to finish the move in an hour was very pleased with their service. Would give the movers 5 stars for their efficiency. Thank you movers but need to improve management.
— Laylah Lerman
Had a move recently and actual day move was quite smooth, given that we have 3 locations to go with 3 different loads. All items arrived where it's supposed to be. Big thanks to Irfyan & Uncle Ah Guan whom took care 2 loads of our move. They handled our items with extreme care and assisted with the arrangement of the items for in our storage unit.
The other 2 stars were lost as I think the customer service could be better. All queries before the deposit were made were replied promptly via WhatsApp. But after, response were very delayed... 3 weeks before the move, I've asked if the condo permit has been submitted and there won't response via WhatsApp, multiple calls were made to all the phone numbers and none were picked up. After a day or 2, someone finally called me and told me that they will ask office to arrange. And no one provided me with an update after.. 2 days before the move, I've asked for an update for the permit and no response. It was only a day before the move they then inform me what time they coming after much unanswered calls and messages... These has added unnecessary stress to me.
— JOAN LEONG
Quoted a lower price but changed later. Furniture is dragged around sometimes. I understand it may be difficult sometimes. But today I was being told again and again "boss this one not worth moving." Also cabinet dismantling was asked for extra when initially said free or charge. The mover leader asked for the money to just give him separate from the bill. The thing is I'm fine giving tips. But you don't keep telling me what's worth and not worth moving. Constantly. The same wardrobe has been moved before too! I know it's old but you don't get to comment again and again. The mover just didn't seem too interested to dismantle. At first the moment he saw it he was reluctant. Might as well just tell me no I won't make you dismantle.
Also same about shoe rack and bed. I'm paying you to move I don't need to hear so many suggestions that this or that furniture is bad. I tipped either way. But please teach your movers to not tell customers what's worth and what's not.
— Tashfique Niloy
12Move’s service was not quite up to the mark.
They initially underestimated the moving volume. The team that came in to do the move was understaffed. Finally, what was supposed to be a four hour move took the whole day and was left incomplete, while costing more than double the initial estimate.
In addition to this, their staff has a tendency to be rude - the moving team decided to yell at me and only backed off when I asked why they were doing so after which one of their guys called on phone and threatened to withhold our deposit.
Overall, I would recommend using other movers instead.
— Ravi Putcha
Mover:Alfred ah Guan
Sales person:Ivan
Done a perfect moving services and very kind
Thank you so much
— chan chuan mei