Moverstation

Engaged Moverstation’s service on Monday to move my furniture to a temporary storage area. I was impressed with their professionalism and team work. They worked with sincerity to make sure my items are well protected during moving and even storage. Big thank you to Ken, Jason and team! I will definitely recommend Moverstation to my family and friends.

— Appley B

First time using Moverstation and I am impressed with a few things: 1. Queries are attended quite prompt 2. Actual delivery, drivers also give a call earlier to check timing and they are very punctual, very professional in their transport services in the way they handle the move compared to a previous mover I used for the move! Highly recommended!!

— Wen Hong Ang

Last year was the first time my family engaged a moving company. I was so impressed by their speed, efficiency and meticulous way of packing, that I also engaged them for my move. The staff are always courteous and they look out for one another. My family and I feel that our items are in good hands with Moverstation.

— G N

Great job done by Moverstation guys! Very experience staff and all my items are professional packed and wrapped up properly before sending out. Especially my upright piano is carefully wrapped & moved to my new house flawlessly! Keep up the good work guys! Cheers…👍🏻 …

— Lester Gan

Be sure to double-check the final charge. Initially, they included an extra long push charge of $140, and later, they “forgot” to deduct the $100 deposit when calculating the outstanding balance. They also forgot to return our condo access card (borrowed to them out of good will for their convenience of access) until they were reminded. Not to mention, they came late by more than one hour, and did not issue any invoice or receipt after payment was made - they issued a sales agreement form stating the quotation amount and referred to it as the “receipt”. Engage at your own risk. It’s always good to review everything to avoid overpaying. Reply to owner: 1. Perhaps you have forgotten that you actually removed a $140 long push charge when we pointed out that we saw your lorry parked just outside of our lift lobby. 2. Yes, I could give you the benefit of the doubt for that. However, it’s worth noting that you also forgot about your lorry parked right outside the lift lobby (see point 1) which could have resulted in another $140 of overcharging. Together with the $100 deposit, that would be $240 of overcharging (on top of the extra $268 for the “additional” 0.75 load which I doubt was really necessary). 3. Yes, I could give you the benefit of the doubt for that too, just that you refused to send the card up yourself and instead sent your staff to do it, just like how you sent him to collect the inflated payment from us. Also to point out that, at this point you’ve already forgotten quite a few things — things that are all important to me as a customer - overcharging, deducting off the deposit, returning my access card. If I have missed any of these you would have walked away. 4. To be exact, the moving team reached my doorstep at 10:14. I have update you on WhatsApp upon their/your arrival. 5. I’m still waiting for you to issue a receipt for all payments made, including the deposit. Operating without issuing receipts doesn’t seem right, especially when a customer requests for one. For reference, the Quoted Price vs. Final Payment Amount are: - Quotation received via WhatsApp: $358 (one load + dismantling fee for a bed). They did mention a possible “long push” charge of $70 if the distance between the lorry parking and the lift lobby exceeded 50cm. Actual Moving Day: •Moved the same amount of furniture I had shown them in pictures, along with 20 boxes as agreed. •The distance from the lift lobby to the lorry parking lot was 0m at the first location and less than 15m at the second. -Final Payment Requested Upon Job Completion: Initially $936, later reduced to $896, then $796.

— Liz