To all the Dear Friends out there, If you need to shift the house, NEVER EVER approach VS Movers & Logistic Pte Ltd @vsmoversandlogistic to move your house. You will definitely regret it. We have contacted them on 14 October 2020 and confirmed to engage for their service. From there they mentioned they will deliver the carton boxes on 9 November 2020 between 6pm to 10pm, but in the end they did not turn up. And my hubby did call and follow up and they forgotten to arrange. And they called back and mentioned that they will deliver tomorrow, so we gave them a chance. Since I was working from home and so I waited for them on the 10 November 2020 for the carton boxes delivery. Finally, they came during lunch time BUT they did not knock or ring the door bell and just place the carton boxes outside. See the picture below. You see how they place the carton boxes outside my gate? If there is a fire hazard in the house, how can I escape? Okay, we forgo this matter and still continue their service. We arranged this mover to move on 9 Dec 2020, they say will arrange for collection at 1pm. But they did not turn up ON TIME again. So, my hubby did a follow up by message at 1.15pm and they AGAIN forgotten to arrange. Can you imagine the frustration on this, you pay their service but you have to keep reminding them? They told me that they were late because their workers need to do last minute swab test. I felt they are irresponsible in the sense that if they know their workers needed the swab test, they should inform us earlier. And what if the swab test is positive? We will have community case, right? Only around 3pm they managed to send someone down to start packing, those workers also look newbie and don’t know what to do. Since the new place do not allow us to unload after 6pm, the mover needs to arrange another day to move the balance items. This shows that we need to take another day leave just to accommodate their “rubberband” timing. Since we needed to clear the balance items, so I contacted the in-charge Wendy and Clarence, both of them assure us that they will be on time on 10 Dec 2020 at 1pm to 2pm to move the items in a SINGLE trip. I think we trust this people too nicely; they fly aeroplane!!! As mentioned, many times, they should arrive latest by 2pm but no one was here. So, I followed up on the calls to Wendy and Clarence and they say they will check. After which they sent two guys down to shrink wrap the items but the driver still did not turn up. These two guys have done on shrink wrap also feel frustrated and sorry for us as their driver was late. I have no choice but to keep calling both Wendy and Clarence and they did not answer the phone and later the line was transfer to the office, I have to repeat my story for at least 3 times on the “rubberband” timing and irresponsible service. Finally, a lady by the name of Jennifer who is stationed in the office told me that the driver will arrive at 4.30pm to pick up the items. I ask what if they don’t turn up, “SHE says then arrange again lo!!!” And she hangs up the phone on me. What kind of attitude and service is this? Do you think you can trust such company to leave your belonging with them? Pls think twice. The very last epic thing they did was to remove those shrink wrap which they did it earlier to make us angry and helpless. Speechless!!!
— Lynn Neo